Returns

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We want you to be completely satisfied with your purchase. If for any reason the item arrives damaged or faulty, we will make every effort to rectify the situation.

Items Damaged in Transit

Should you see any damage to the packaging, please inspect the item as soon as possible. It is not necessary to inform the driver on delivery. Please always accept the parcel from the driver. If the item is broken, please notify us within 7 days of receipt and we will arrange for the courier to collect and replace the item. Alternatively, the globe will be collected and a refund will be given on its return to us, less any original fast or next day delivery charge.

Faulty Items

In the unlikely event of an item being faulty, please notify us within 28 days of receipt and we will happily repair, exchange or refund. Please note that it is always our policy to send replacement parts or repair items if we can, in this way, it is not always necessary for the globe to be returned. However, if the whole item needs to be returned, please return it in the post and we will refund your postage costs. We will send you an email to inform you when we have processed your return and send the replacement. If you require a refund, the cost of any original fast or next day delivery will be deducted.

Before contacting us, please bear in mind the following:

  • bulbs in illuminated globes may work loose in transit and may require tightening on receipt. This is not a fault. Bulbs are provided for convenience only and are not covered by this returns policy. Please refer to the instruction leaflet supplied with your globe for how to replace the bulb;
  • most non-illuminated globes are manufactured using traditional techniques and natural materials. The paper map is laid over the kraft board globe sphere in much the same way that they have been made for centuries. Perfect alignment is not possible so there may a small mismatch between joins. You will also see score marks. This is normal for traditionally-made globes and is not considered a fault.
  • we may ask you to send a photograph to illustrate the problem so that our expert customer services team can provide the best solution.

Unwanted Items

We are happy to accept returns of unwanted items for exchange or refund, less any fast or next day delivery charge, providing you:

  • return the item within 7 days of receipt;
  • enclose a note giving a reason for the return;
  • wrap the item securely using all the original packaging. Please call us on 01536 264611 for advice on how to package your globe securely for return.

You are responsible for the item until it reaches us and unwanted items must be returned in a perfect, re-saleable condition. For your protection, we recommend that you use a recorded delivery service.

For unwanted larger items, please contact us to arrange collection and insurance.

Returns should be sent to:

runvisual (UK) Ltd t/a Just Globes
Unit N, Harlow House
Shelton Road
Corby
Northants. NN17 5XH

Please note: you will be responsible for the cost of returning the goods.

Continental European and International sales are not covered by our returns guarantee.